Workable Strategies To Troubleshoot Printer Offline Windows 10

Workable Strategies To Troubleshoot Printer Offline Windows 10

Printers are the best way to print and scan important documents, files etc., However, many users have complained about facing the status of the printer as offline, especially after the Windows 10 update. This problem occurs if they are using the older version of printer drivers. Sometimes, this issue occurs if the system is fully infected due to malware infection or virus. Most of the users indicate that the printer will perform optimally after a reboot. In addition, the printer can start randomly when there are items in the print list. If you are also facing the same problem then carefully go through this article and you will know the easy procedures to resolve the printer offline Windows 10 issue.


Detailed procedures to fix the Windows 10 printer offline

In the section below, we are going to discuss the easy yet effective procedures that can help you to resolve the printer problem on your Windows 10 system. Let’s check them out one by one:

Procedure 1 – Change the printer settings  

It is quite easy to find a solution to this problem. You might need to change the printer settings or disconnect the USB cable. If you use a network printer then the problem is with the connection. So you need to restart the printer. Try these steps and hope your problem will be solved.

  • At first, click on the Start Menu button to open the list. Select the Control Panel and then press the Enter button. Alternatively, press the Windows key and S button to open the Search box. Type Control Panel and then hit the Enter button.
  • In the Control Panel window, locate the Devices and Printers section from that window, click on it.
  • When that section opens, navigate to the Printers window. Then check whether the printer is in Default state.
  • Right click on that default printer to open the list. Choose ‘See What’s Printing’.
  • If you see there is any incomplete task, delete them.
  • In the queue window, go to the Printer section and select the Use Printer Offline option.
  • If you see the option is turned off then leave it for a few seconds and uncheck it.
  • Now check whether it is properly connected or not. After checking, restart the device and then check whether the problem is fixed.

Procedure 2 – By restarting the print spooler service

When you see this message on your screen you have to restart the print spooler service on your device to fix this problem.  

  • Firstly, press the Windows Home button and R key together to launch the Run box, type services.msc and then press the Enter button or click on the OK option.
  • In the Service window, you will find the Print Spooler service option. Right click on it to open the menu list.
  • Tap on the Restart open from that list.
  • Once the restart is done, check whether the problem is resolved. If the problem still persists, then try the next procedure.

Procedure 3 – Change the printer properties


You can fix printer messages offline by only changing the printer properties. This is relatively easy and you can do this by following these given steps:

  • Press the Windows Home button along with the R key to open the Run box,  type Control Panel and then press the Enter key or OK option.
  • In that window, scroll down the page and locate the Devices and Printers section, double click on it.
  • Right click on the printer to open the list and select the Printer Properties section.
  • Then move the cursor to the Ports tab in the Properties window.
  • Then choose your printer’s IP address and then tap on the Configure Port option.
  • Unmark the SNMP Status Enabled and tap on the OK option to save this.

Procedure 4 – Reinstall the printer driver

You need to reinstall the printer software, especially if a problem has occurred after updating to Windows 10. This should be your priority because your drivers may not be compatible with the latest Windows 10 which is causing the trouble. You can simply uninstall the latest software and download the updated version of Windows 10. Even if the printer software is not a problem, you should always have the latest printer software for your printer.

  • In the beginning, go to the Control Panel window.
  • When the window opens, navigate to the Devices and Printers section.
  • Next, you will find your printer, right click on it to launch the list. Select the Remove device.
  • Then a confirmation dialogue box opens, tap on the Yes option to start the uninstall process.
  • Once it is done, again install the latest version of printer driver from the official website of the printer. To complete the installation process, follow the onscreen instructions carefully. Once it is done, restart your system and check if the problem is resolved.

Procedure 5 – Install the latest updates


You can also fix this problem by installing the latest updates. Updates are downloaded automatically in the background from Windows 10, but there may be times when important updates don’t exist. If you do not know how you can do that then check the undermentioned points:

  • Press the Windows key and I key to open the Settings window. Alternatively, go to the Search box, type Settings and then press the Enter button.
  • When the Settings window opens, go to the Update and Security section.
  • In the left side panel tap on the Update section.
  • Then tap on the Check for Updates option. If the update is available then click on the Update option. Now the system will start the update process.
  • Once done, reboot your Windows 10 device and then check whether the issue still prevails.

Procedure 6 – Add a second port


You can try this solution to resolve this issue on your Windows 10 system. You can do that by following the given procedures:

  • Press the Windows Home button and S key to open the Search panel, type Control Panel and then hit the Enter key.
  • In that window, you will find the Devices and Printers section, click on it.
  • When the option opens, right click on your printer to open the menu.
  • Choose the Printer Properties section from that list.
  • Then navigate to the Ports tab.
  • Next, choose your printer’s IP address and then tap on the Add Port option.
  • Choose the Standard TCP/IP Port option and tap on the New Port button.
  • Now you can see the Printer Port Wizard window will open. Tap on the Next option.
  • Then enter the necessary information. You can get all the required information from your printer’s instruction guidebook.
  • After doing this, tap on the Next button. After that reboot your system and then check if the printer works properly without any issue.

Procedure 7 – Run a full scan

This is another feasible alternative that you can use it on your Windows 10 system to get rid of this issue.

  • From the keyboard press the Windows Key and X key to open the menu list.
  • Select the Command Prompt (Admin) option.
  • In the Command Prompt window, type SFC/scannow command and to run this command press the Enter button.
  • Once the scan is executed, restart your system and then check if there is still the error.

Hopefully, these procedures will help you to resolve the printer offline Windows 10 issue. So follow these steps on your device and fix this issue immediately. If you have already done these steps and the issue still prevails, then you may have a hardware problem. In this state, you use another computer or another printer to complete your work.

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